Centralised access to public e.services Lithuania (spalio 9 d.)

Rūta Pentiokinaitė is Head of Point of Single Contact For Services and Products at Enterprise Lithuania. Her expertise areas are public administration, EU law, business management and administration, project management. She has 13 years’ work experience, including 3 years in the team of the President of the Republic of Lithuania V. Adamkus. Rūta holds Master in EU Law, Bachelor in Law, M. Romeris university. The proportion of businesses interacting electronically with public authorities on all aspects of starting and running a business increased from 76% in 2007 to almost 100% in 2013, making Lithuania the top EU performer in this category (European Commission, 2014). The Point of Single Contact aims to simplify permits and licences applications for service providers also provides information on all legal requirements related to their activities. The PSC also point out the national rules in relation to products not regulated by the EU making it easier for interested parties to supply these products to the Lithuanian market. As such, the use of PSCs has led to time and cost efficiencies in relation to getting permits and licenses needed for starting up a business online, as well as for other forms of communication with the relevant organisations. PSC is an active participant in various initiatives in order to simplify the business environment in Lithuania – such as initiating and running projects to digitalise public administrative services. In May 2015 the Lithuanian Single Point of Contact together with partners finalized a project – over 160 state and municipal administrative services related to permits were transferred into the electronic medium.