As part of organizational changes, MasterCard has announced that it will combine global customer accounts with the regions where they are headquartered, and integrate all products and solutions activities in each region to focus delivery on regional objectives.
In further aligning with its global customers' operating model, the global accounts will be managed by the hosting region with dedicated account resources around the world.
In the US, the company has established an expanded business unit that encompasses its US-based global accounts along with its US region. This newly defined business unit called US markets will be led by Chris McWilton. Mr McWilton was previously president of global accounts.
Walt Macnee, now president of international markets, and previously president of global markets, will continue to manage all markets outside the US working closely with the regional presidents, who will continue to report to him. They are: Richard Hartzell, Latin America and the Caribbean; Javier Perez, Europe; Andre Sekulic, Asia-Pacific/Middle East/Africa; and, Kevin Stanton, Canada.
The company has named Wendy Murdock to lead both payment system integrity and franchise development, reporting to Noah Hanft, general counsel and chief payment system integrity and compliance officer. In her new role as chief franchise officer, Ms Murdock will be responsible for ensuring that these key functions are managed in a coordinated and strategic fashion. Previously, she was chief product officer.
Under the continuing leadership of Gary Flood, president of global products and solutions, the company will provide alignment between product development and international and US markets.
According to MasterCard, to help achieve these objectives, global product will comprise two new teams, core products, led by Tim Murphy; innovative platforms, led by Joshua Peirez. Mr Peirez was previously chief payment system integrity officer. Worldwide marketing and communications and MasterCard Advisors will continue to report to Mr Flood.
Robert Selander, president and CEO of MasterCard, said: "The changes we are making will provide a better global customer experience, ensure that we deliver in a more efficient and cost-effective manner, and further clarify internal roles."