The “Europa” branch of Vilnius bank located at the new European Square has adjusted the new concept of the bank client service – “Banking Technologies of Penki Kontinentai”. The equipment used in the branch is new technology in the whole country. There are no form tills –an automatic system of cash dispensation “Wincor Nixdorf”, which will warrant the safety in the special operations with cash, is implemented.

JSC “Penki kontinentai” secondary company “Penkiø kontinentø bankinës technologijos“ (BS/2) is the most successfully working company in the field of banking technologies in Lithuania. During last six years BS/2 is producing the banking self-service systems, which are helpful for financial institutions and banks to adapt to the market’s singularity. BS/2, the biggest foreign and Lithuanian banks closely cooperate between themselves. The ”Wincor Nixdorf“ banking self-service equipment is installed in Vilnius banks – “Hansabankas”, “Nord/LB Lietuva”, “Snoras”, “Parex”, “Sampo”. The financial institution is interested in the new conception of the company’s self-service for the clients.

The modern branch of Vilnius bank located in the European Square has really adjusted the new conception of the bank client service. The equipment used in the branch is new technology in the whole country. There are no form tills – an automatic system of cash dispensation “Wincor Nixdorf”, which will warrant the safety in the special operations with cash, is implemented.

The automatic system of cashier safe “SmartSAFE“ of BS/2 allows to extend the services of cash receiving and dispensation in the open clients’ service areas. This is especially important for institutions which are intended to automate the work of their branches and to serve clients in the open areas. The bank installed the new system doesn’t need the cashier terminals and expensive equipment for safety security, therefore the cash operations are simplified and expedited.

The cashier in the branch performs the universal bank employee functions – all necessary banking operations, consulting, meets clients to the new products of the bank.  

According to the head of the Vilnius bank ”Europa” branch D. Bareikiene the new service conception will allow to save the clients’ time being served by one specialist in the banking service. “Our employees have got a lot of experience and became the specialists in client serving. These changes can present only good service and quick decision’s enactment,” – she said.   

There are no tills safe with the glass borders – people will communicate with the bankers directly by a stand.

The first automatic cashier safe produced by ”Wincor Nixdorf” was successfully installed on the 17 of May in the Verkiu branch of Vilnius bankas which is located in the Domus Gallery (Lukðio St. 32, Vilnius). The Vilnius bankas purchased the deposit safes, whose are already purchased by “NordLB Lietuva”, “Belarus bankas” in Belarus, the biggest private Indian bank “ICICI”, etc.

The Lithuanian and foreign banks are interested in the new conception of the company’s self-service for the clients. The new conceptions is installed not only in the exist branch of Vilnius bankas, but also in the streamlined branches. Such reconstruction of client service section will be also extending in the future.