Those who pay bills online are happier with their bank and its security, report says
Published:
16 March 2005 y., Wednesday
Those who pay bills online are happier with their bank and its security, report says.
It seems like every day there's another reason to switch to online banking. A recent report by Javelin Strategy and Research and the Better Business Bureau found that banking online may protect you from identity theft. Now, a new report finds that paying your bills online could actually be more satisfying, too.
"Basically, the Web is a great device for making people's lives easier," says Larry Freed, president of ForeSee Results and author of the new report about online banking and customer satisfaction. "That's what online banking does."
Convenience may be one reason that customer satisfaction with online banking is on the rise: Satisfaction with online banking services is up 5.5 percent since last year, according to the new report, which was jointly produced by ForeSee Results and Forbes.com. Additionally, those who pay their bills online are more satisfied not only with online banking in general, but with their banking institution in particular, the report finds.
Betty Reiss, a spokeswoman for Bank of America, says that the company's internal studies have yielded similar results. Customers who pay their bills online remain with the bank longer than those who do not, Reiss says.
Šaltinis:
pcworld.com
Copying, publishing, announcing any information from the News.lt portal without written permission of News.lt editorial office is prohibited.
The most popular articles
AB Bank SNORAS, being the patron of the “Partnership Leader” nomination of the International trading palace ICC Lietuva (hereinafter - ICC Lietuva), this year initiated a special prize - “Business Ambassador”.
more »
Tremont Capital Group, an ATM-industry consultancy that works closely with the ATM Industry Association, has released its 2009 ATM Industry Fact Sheet, which summarizes the history and current state of the ATM industry.
more »
The renowned magazine “Global Finance” has named the UniCredit Group as the “Best Trade Finance Provider 2009” in CEE, Austria and Poland as well as “Best Bank for Payments & Collections in CEE 2009”.
more »
AB Bank SNORAS group, which comprises AB Bank SNORAS, AB “Latvijas Krājbanka” operating in Latvia and 19 other companies, during last year, according to unaudited data, earned LTL 41.7 million profit.
more »
At a meeting this week, Nils Melngailis, the Chairman of Parex banka, and Alex M Furber, American Express Vice President in Central and Eastern Europe, agreed to explore further options for co-operation.
more »
The country’s residents wish to have a clear understanding of financial services they use and are ready to make their final decision only when the advantages or disadvantages of each option is evident to them.
more »
Thales UK`s naval business recently announced the signature of an important sub-contract with Swedish company Polyamp AB for the supply of mine warfare degaussing systems for its new Lithuanian warship reactivation programme.
more »
Hundreds of anxious depositors are rushing to pull out their money from banks affiliated with the Texas billionaire Allen Stanford accused of fraud.
more »
VAT cuts for things like household repairs, care services, audio books and beauty treatments are likely to be backed by MEPs on Thursday.
more »
MEPs are calling for tough new measures to be taken against whaling.
more »