Those who pay bills online are happier with their bank and its security, report says
Published:
16 March 2005 y., Wednesday
Those who pay bills online are happier with their bank and its security, report says.
It seems like every day there's another reason to switch to online banking. A recent report by Javelin Strategy and Research and the Better Business Bureau found that banking online may protect you from identity theft. Now, a new report finds that paying your bills online could actually be more satisfying, too.
"Basically, the Web is a great device for making people's lives easier," says Larry Freed, president of ForeSee Results and author of the new report about online banking and customer satisfaction. "That's what online banking does."
Convenience may be one reason that customer satisfaction with online banking is on the rise: Satisfaction with online banking services is up 5.5 percent since last year, according to the new report, which was jointly produced by ForeSee Results and Forbes.com. Additionally, those who pay their bills online are more satisfied not only with online banking in general, but with their banking institution in particular, the report finds.
Betty Reiss, a spokeswoman for Bank of America, says that the company's internal studies have yielded similar results. Customers who pay their bills online remain with the bank longer than those who do not, Reiss says.
Šaltinis:
pcworld.com
Copying, publishing, announcing any information from the News.lt portal without written permission of News.lt editorial office is prohibited.
The most popular articles
The European Commission has approved an application from Spain for assistance under the European Globalisation adjustment Fund (EGF).
more »
Green issues continue to dominate the headlines, as MEPs from the Transport Committee vote Wednesday on possible new charges for lorries, based not only on CO2 emissions but other factors such as noise and air pollution and congestion.
more »
High level representatives from business, higher education and politics are meeting in Brussels on 5-6 February for the 2009 European University-Business Forum.
more »
Bailoutbooth.com is doling out $50 and $100 bills to anyone over 18 who can explain why they need it.
more »
China's big three airlines are predicting a bumpy ride for 2009. With the global economic slowdown, failing passenger demand and cost pressures, all three carriers are feeling the credit crunch's bite.
more »
The Czech EU Presidency aims to give a new impetus to European car industry, a key sector that has been seriously hit by the global economic crisis.
more »
Opening a new front in the fight against climate change, cities across Europe vow deeper emission cuts.
more »
Taking into account changes on international and domestic money markets AB DnB NORD Bankas, a member of international financial group, has changed individual and corporate customers time deposit rates.
more »
A European Commission report shows that structured dialogue between workers' and employers' representatives can help the EU face the economic crisis.
more »
Dennis Kozlowski, the ex-Tyco CEO who spent 6 thousand dollars in company money on a shower curtain, has plenty of company today in the corporate shame game.
more »