Those who pay bills online are happier with their bank and its security, report says
Published:
16 March 2005 y., Wednesday
Those who pay bills online are happier with their bank and its security, report says.
It seems like every day there's another reason to switch to online banking. A recent report by Javelin Strategy and Research and the Better Business Bureau found that banking online may protect you from identity theft. Now, a new report finds that paying your bills online could actually be more satisfying, too.
"Basically, the Web is a great device for making people's lives easier," says Larry Freed, president of ForeSee Results and author of the new report about online banking and customer satisfaction. "That's what online banking does."
Convenience may be one reason that customer satisfaction with online banking is on the rise: Satisfaction with online banking services is up 5.5 percent since last year, according to the new report, which was jointly produced by ForeSee Results and Forbes.com. Additionally, those who pay their bills online are more satisfied not only with online banking in general, but with their banking institution in particular, the report finds.
Betty Reiss, a spokeswoman for Bank of America, says that the company's internal studies have yielded similar results. Customers who pay their bills online remain with the bank longer than those who do not, Reiss says.
Šaltinis:
pcworld.com
Copying, publishing, announcing any information from the News.lt portal without written permission of News.lt editorial office is prohibited.
The most popular articles
Nils Melngailis, the Chairman of Parex banka, and Alex M Furber, American Express Vice President in Central and Eastern Europe, agreed to explore further options for co-operation.
more »
Every one of the Taiwan's 23 million population has been given a voucher worth the equivalent of just over 100 U.S.dollars.
more »
Commission cuts economic growth forecast as scale of financial crisis and ensuing global downturn become apparent.
more »
Wincor Nixdorf AG completed the first quarter of the current fiscal year with 7 percent growth in net sales and an 8 percent increase in operating profit (EBITA).
more »
New homes go up in the UK's eastern county of Norfolk. There is also the unusual take on selling new homes.
more »
Announces approximately 4,000 additional workforce reductions, primarily in the Mobile Devices business. Total cost savings from recent actions now expected to be approximately $1.5 billion in 2009.
more »
MasterCard announces organizational changes.
more »
Economic volatility , rising prices and a general pessimism about what the future holds were all opinions voiced in a recent “Eurobarometer” European survey.
more »
Wincor Nixdorf AG says it exceeded its profit goals for fiscal year 2007/2008, which ended Sept. 30, despite a battered global economy and a slight drop in retail sales.
more »
Across the country Australians are expected to spend over 10 billion U.S. dollars in post-Christmas sales.
more »