Those who pay bills online are happier with their bank and its security, report says
Published:
16 March 2005 y., Wednesday
Those who pay bills online are happier with their bank and its security, report says.
It seems like every day there's another reason to switch to online banking. A recent report by Javelin Strategy and Research and the Better Business Bureau found that banking online may protect you from identity theft. Now, a new report finds that paying your bills online could actually be more satisfying, too.
"Basically, the Web is a great device for making people's lives easier," says Larry Freed, president of ForeSee Results and author of the new report about online banking and customer satisfaction. "That's what online banking does."
Convenience may be one reason that customer satisfaction with online banking is on the rise: Satisfaction with online banking services is up 5.5 percent since last year, according to the new report, which was jointly produced by ForeSee Results and Forbes.com. Additionally, those who pay their bills online are more satisfied not only with online banking in general, but with their banking institution in particular, the report finds.
Betty Reiss, a spokeswoman for Bank of America, says that the company's internal studies have yielded similar results. Customers who pay their bills online remain with the bank longer than those who do not, Reiss says.
Šaltinis:
pcworld.com
Copying, publishing, announcing any information from the News.lt portal without written permission of News.lt editorial office is prohibited.
The most popular articles
Thursday morning MEPs debated a report from the European Court of Auditors on EU expenditure in 2007.
more »
Wander along any supermarket aisle and you'll see a number of two-for-one offers. It's not something we're used to seeing at our local car showroom.
more »
The leaders of the so-called Big Three of the U.S. auto industry were on the hot seat on Capitol Hill.
more »
HP today announced preliminary results for the fourth fiscal quarter 2008 with revenue of $33.6 billion, a year-over-year increase of 19% or 16% when adjusted for the effects of currency.
more »
When the EU expanded in 2004, some of the 15 existing EU countries were worried they would be flooded by workers from eastern and central Europe.
more »
Monday MEPs discussed ways to narrow the gender pay gap that still exists in Europe, despite 30 years of legislation.
more »
The financial crisis has become a major threat to the economies, jobs and lives of millions worldwide.
more »
Fisheries in the EU are regulated to protect stocks from overfishing and prevent damage to marine ecosystems.
more »
Energy prices in the EU have risen by an average of 15% in the last year and Europeans wonder whether speculators are driving up oil prices.
more »
Treasury Secretary Henry Paulson offered an update on the government's financial rescue efforts.
more »