Wincor Nixdorf supports banks in networking their delivery channels and enables new customer services by continuously developing its ProClassic/Enterprise Retail Banking Solution Suite. The availability of a new business service enables consumers to initiate transactions for themselves or third parties using a variety of channels, and to withdraw cash at automated teller machines. A further offer enables value-added services in the self-service zone and Internet.

PC/E Mobile Transaction Services, a new software product, combines cardless withdrawal of money at the automated teller machine with person-to-person (P2P) payments. The software ensures intelligent interaction between mobile terminal devices and the self-service system. Banks can thus offer their customers a cross-channel P2P payment solution that enables cash withdrawals at the automated teller machine for customers themselves or for third parties using mobile terminal devices.

The transaction can be initiated over a retail bank’s various channels. The recipient of the payment does not require an EC card at the automated teller machine but instead authorizes the payment by entering two number codes. The solution is based on a two-level code method and offers a high degree of security.
“The solution allows banks to offer their customers innovative multi-channel services that make a decisive contribution to enhancing their loyalty. When payments are made at the automated teller machine, often potential new customers can be addressed using one-to-one marketing solutions like our PC/E Direct Marketing,” according to Thomas Certa, who heads up Solution Marketing at Wincor Nixdorf. This is one advantage when the product is used in conjunction with other software.

With another software product – PC/E Value Added Services – Wincor Nixdorf enables attractive additional offers at self-service terminals, such as ticketing, topping up prepaid mobile phone cards or booking travel. PC/E Value Added Services supports banks in generating sales at self-service terminals. Wincor Nixdorf’s portfolio ranges here from implementation of the solution to operations management, including content editing, to handling of payment transactions.

The ProClassic/Enterprise Retail Banking Solution Suite
The ProClassic/Enterprise Retail Banking Solution Suite is Wincor Nixdorf’s modular software suite that focuses on sales and service processes at a bank’s front office. The combination of software products from the four main areas of Channel Delivery, Security, Management & Optimization and Banking Business Enabling means that retail banks can transform their current customized IT architectures into future-proof, expandable ones. As a result of the suite’s network-centric approach, new services and functions can be implemented quickly and the entire hardware and software landscape managed centrally and across all channels. The service-oriented multichannel concept of the entire software package also means that implemented functions and services can be reused across all delivery channels.

The PC/E Retail Banking Solution Suite with all its four software categories is being presented at Wincor World. Channel Delivery ensures cross-channel mapping of service and sales processes as well as cross-channel data availability. The software products in the Security category ensure that IT systems are protected against internal and external attacks. Solutions for complete remote monitoring of systems and efficient cash management across all cash points and branches optimize processes and cut costs. They can be seen in the Management & Optimization area.

The software products from the category Banking Business Enabling enhance customer service in relation to transaction business and optimize sales activities so that more income can be generated and transaction costs cut.