BS/2, which is a member of the Penki kontinentai group and specialises in providing outsourced business process services for banks and the retail trading sectors, has successfully implemented the globally acclaimed ITIL (Information Technology Infrastructure Library) V3 recommendations for IT company operations and has also completed the implementation of Standard ISO 20000 for service management.

ISO 20000 is the first international quality standard created specially for the management of IT services. It assists companies to achieve an integrated approach to effective service provision and meeting the client’s business needs. The awarding of the ISO 20000 certificate proves that maintenance and support services management structure of BS/2 meets the requirements for creation of the optimum technological services management system, as well as its installation, implementation, monitoring and maintenance practices. This certification assists companies to improve and optimise their IT processes, it increases their productivity and ensures controlled provision of consistent, high quality service to customers and end users.

“The implementation of the Standard confirms that the hardware and software maintenance services provided by BS/2 are of the highest quality. It shows the company’s determination to strive for reliable IT services and infrastructure and to strengthen employee satisfaction and work quality. The Standard sets out what actions are essential to achieve effectively implementation of the processes of managing change, incidents and problems as well as dealing with clients. It is a guarantee of on-going and systematic technical development of the company as it provides IT services”, says the Head of Marketing at BS/2, Ignė Tumaitė.

BS/2 is an international company, specializing in outsourcing of business processes within the banking and retail trade sectors. The company is actively engaged in over 65 countries of the world either directly or through its local partners.

For more detail: http://www.bs2.lt.