Financial Omni-Channel Customer Service at Smart Lithuania 2016 Fair

Published: 8 November 2016 y., Tuesday

This November 4-5 Vilnius hosted Išmani Lietuva (Smart Lithuania) 2016 high-tech conference and fair. At that event which was held for the first time visitors were able to get a feel for what it means to live in a smart home – they also could see innovations created in our country, play computer games, learn about the latest video and audio solutions, hear success stories and learn about the competences required in the future.

During the inauguration ceremony Lithuania‘s President Dalia Grybauskaite stressed that creative people and their unique ideas are the country's largest asset. „Lithuania is a land of intelligent, hard-working and creative people,“ she said. „They care about their homeland and its future, and their ideas help our country to move in a smart way".

Penki kontinentai group of companies was among the leading Lithuanian companies that took part in the event – and it accentuated the financial omni-channel customer service. In the company's booth visitors could see modern payment terminals, contactless cards, PayTaxi payment and loyalty solution allowing to pay for taxi trips, IPTV (Internet Protocol Television) that makes various payments possible at a TV screen, Payments.iQ solution for various taxes, fees and electronic services, TransLink.iQ solution that securely manages ATM networks and ensures transactions‘ safety and, finally, its latest and greatest hit - VTM.iQ hardware/software platform.

According to Penkių kontinentų bankinės technologijos (BS/2) Executive Manager Tomas Augucevičius, this unique solution might replace current bank branches in the future. "This innovative hardware and software complex not only expands the customer service spectre, but also fundamentally changes the approach to it. With it, the customer can make a contract, scan and sign various documents, get a payment card, withdraw or deposit cash, get a loan and perform other financial transactions. Also, video conferencing technologies allow to remotely consult and communicate with a bank specialist", Mr Augucevičius said.

Visitors were invited to become the future bank customers. They communicated with the bank operator, played by Elita Citovičiūtė via the bank terminal, tried to sign the contract with the bank, get the payment card, pay bills, get or pay back the loan.

The solution can be used for various financial, insurance and other services. The first real VTM.iQ unit was introduced by Penki kontinentai group earlier this fall in Baku. The project which was carried out together with a local bank offers prompt and efficient customer service, optimize cash processes, and significantly expands the service area.

Išmani Lietuva (Smart Lithuania) conference and fair organized by Verslo žinios business daily was attended by some 4140 visitors.

 

Video (LT)

Šaltinis: penki.lt
Copying, publishing, announcing any information from the News.lt portal without written permission of News.lt editorial office is prohibited.

Facebook Comments

New comment


Captcha

Pandemic and Approaching Autumn Bring Viewers Back to TV Screens

Pandemic and self-isolation have changed our habits. Children and adults, practically locked at home, began to watch TV more often. According to fiber-optic network Penki, TV time has increased by 30 percent since this spring compared to the same period last year. more »

Pandemic Spurs Investment in Contactless Technology

The global COVID-19 pandemic has a significant impact on both the habits of society and the banking sector. The World Health Organization recommended avoiding contact with surfaces in public places to decrease the spread of the virus. Banks increased the limit for contactless payments without the PIN. more »

Video surveillance for parcel lockers: a new application of ATMeye.iQ

Delivery of e-commerce goods through parcel lockers (also called parcel terminals, parcel machine, automated postal stations) is gaining popularity every year. According to a report conducted by one of the largest American delivery services Pitney Bowes, from 2014 to 2018, the number of parcels worldwide increased by 104% from 43 billion to 87 billion shipments per year, and will exceed 200 billion by 2025. more »

3 new security-enhancing features of Cash Management.iQ

The purpose of the latest updates of Cash Management.iQ software platform is to increase the security level, as well as meeting the increasing requirements of international security standards which are implemented in modern banks, CIT services, and retailers. more »

NFC as a standard in the payment industry

It is impossible to imagine our life these days without contactless authorization. We use it when shopping, paying for public transport or entering buildings with access control. more »

Penki Kontinentai Group After Quarantine: Changed Communication Format and Rapid Introduction of Technologies

Banking and ITT technology Group Penki Kontinentai steps out of quarantine with an even stronger position in the market and retaining employee salaries. more »

Penki Kontinentai Group's New Corporate Communication Head A. Zubriakovas

From today, Aleksandras Zubriakovas is the Head of Corporate Communication at Penki Kontinentai Group. more »

Self-service of the banks of the future.Overview of new DN Series ATMs

A year ago, one of the leading manufacturers of banking hardware and a developer of banking software solutions, Diebold Nixdorf announced the launch of a new line of DN Series ATMs. more »

Equity Bank Kenya Limited will provide ATM security with ATMeye.iQ

Equity Bank Kenya Limited has acquired 280 ATMeye.iQ software licenses to protect their ATM network. This solution was developed by BS/2 to provide ATM security, resolve disputes, and prevent fraud. The solution was implemented smoothly through collaboration with local partner Technology Associates Kenya. more »

ASHBURN International Integrated Uzcard and Mir Payment Systems

ASHBURN International, a developer and supplier of flexible innovative solutions for acquiring organizations, carried out the integration of Uzcard and Mir payment systems. From now on, residents can pay with cards of the Russian payment system in Uzbekistan. more »