Financial Omni-Channel Customer Service at Smart Lithuania 2016 Fair

Published: 8 November 2016 y., Tuesday

This November 4-5 Vilnius hosted Išmani Lietuva (Smart Lithuania) 2016 high-tech conference and fair. At that event which was held for the first time visitors were able to get a feel for what it means to live in a smart home – they also could see innovations created in our country, play computer games, learn about the latest video and audio solutions, hear success stories and learn about the competences required in the future.

During the inauguration ceremony Lithuania‘s President Dalia Grybauskaite stressed that creative people and their unique ideas are the country's largest asset. „Lithuania is a land of intelligent, hard-working and creative people,“ she said. „They care about their homeland and its future, and their ideas help our country to move in a smart way".

Penki kontinentai group of companies was among the leading Lithuanian companies that took part in the event – and it accentuated the financial omni-channel customer service. In the company's booth visitors could see modern payment terminals, contactless cards, PayTaxi payment and loyalty solution allowing to pay for taxi trips, IPTV (Internet Protocol Television) that makes various payments possible at a TV screen, Payments.iQ solution for various taxes, fees and electronic services, TransLink.iQ solution that securely manages ATM networks and ensures transactions‘ safety and, finally, its latest and greatest hit - VTM.iQ hardware/software platform.

According to Penkių kontinentų bankinės technologijos (BS/2) Executive Manager Tomas Augucevičius, this unique solution might replace current bank branches in the future. "This innovative hardware and software complex not only expands the customer service spectre, but also fundamentally changes the approach to it. With it, the customer can make a contract, scan and sign various documents, get a payment card, withdraw or deposit cash, get a loan and perform other financial transactions. Also, video conferencing technologies allow to remotely consult and communicate with a bank specialist", Mr Augucevičius said.

Visitors were invited to become the future bank customers. They communicated with the bank operator, played by Elita Citovičiūtė via the bank terminal, tried to sign the contract with the bank, get the payment card, pay bills, get or pay back the loan.

The solution can be used for various financial, insurance and other services. The first real VTM.iQ unit was introduced by Penki kontinentai group earlier this fall in Baku. The project which was carried out together with a local bank offers prompt and efficient customer service, optimize cash processes, and significantly expands the service area.

Išmani Lietuva (Smart Lithuania) conference and fair organized by Verslo žinios business daily was attended by some 4140 visitors.

 

Video (LT)

Šaltinis: penki.lt
Copying, publishing, announcing any information from the News.lt portal without written permission of News.lt editorial office is prohibited.

Facebook Comments

New comment


Captcha

ASHBURN International Recognized As the Best Exporter of the Year

Every year, the Lithuanian Business Confederation organizes the prestigious contest Service of the Year (Metų paslauga) among the leaders of innovative business and science. The aim of the award is to encourage Lithuanian companies to create competitive, high-value-added services that meet today's market and consumer needs. ASHBURN International, a member of Penki Kontinentai group, has been recognized as the best export company of the year. more »

TBC Bank Has Selected the Cash Management.iQ Solution for Cash Flow Management

One of the largest banks in Georgia – TBC Bank – has chosen the BS/2 company as a partner in solving the task of cash flow management in ATM networks and cash handling centers. more »

Asterios Karampolas: ATMeye.iQ Is One of the Few Products That Meets All the Requirements for Protecting ATMs

International ATM & Cyber Security 2019 conference focused on physical and logical ATM security took place in London on October 8-9, bringing together leaders in banking technology from all around the world. Penkių kontinentų bankinės technologijos (BS/2) also took part in this event, introducing the comprehensive ATMeye.iQ security solution and a new Face Detection module. more »

Banking Fusion 2019 will bring bankers from 6 countries together in Tashkent

The international banking conference Banking Fusion 2019 will be held on November 26-27 in Tashkent. The event is organized by BS/2 with the support of the Uzbekistan banking association, Diebold Nixdorf and Sargent&Greenleaf. more »

BS/2 will share its experience in implementing projects in Africa at the international ATM & Cyber Security 2019 conference

More than 400 ATM security experts from 40 countries are expected to attend the ATM & Cyber Security 2019 conference, which will be held October 6-8 in London. more »

Let's Celebrate Penki Birthday Together

Penki continues to surprise and delight customers with gifts and special offers. more »

ProfIT Got Partner Status of Hewlett Packard Enterprise

Owned by Penki Kontinentai Group, Penkių kontinentų komunikacijų centras (PKKC), which manages the brand of outsourcing IT services ProfIT, has signed a partnership agreement with Sophela, the official representative of Hewlett Packard Enterprise in Lithuania. more »

Cash Management.iQ Mobile Application: A New Opportunity To Control Cash Collection Performance

Cash Management.iQ is a complex software solution for CIT and Cash Flow optimization. Cash Management.iQ can help manage CIT personnel with real-time cash collector activity monitoring. Now banks can record each step taken by the armored service while collecting cash using a mobile device (mobile phone, portable or stationary QR code scanners). more »

What Is Face Detection and How Can Banks Use It to Protect ATMS

The Face Detection module is a part of the ATMeye.iQ solution, based on biometric technologies. It helps determine whether a person is currently in front of an ATM or not. The Face Detection module can be implemented on any self-service terminal equipped with a video camera and its main purpose is to prevent fraud. more »

Intersect 2019. Experience and Prospects of the Global Banking Industry

Bank branches will not disappear in the near future. This opinion was expressed by Gerrard Schmid, the president of Diebold Nixdorf, at the opening ceremony of the three-day Intersect 2019 conference in Las Vegas, which was also attended by representatives of Penkių kontinentų bankinės technologijos (BS/2), a part of the Penki Kontinentai Group. more »