Genevieve Bell: Anthropology meets technology

Published: 2 June 2011 y., Thursday

The first question anyone asks when they meet me is: "What does a corporate anthropologist do?"

I joined Intel, the US semiconductor giant, 12 years ago, at a time when the technology industry was experiencing the first wave of what we now call consumerisation. By that, I mean PCs were moving from being a tool for the office into the home and becoming part of people's personal lives.

At that time, the question among tech companies was, could you get out ahead of that shift.So Intel hired me and a number of other people like me to help it better understand human beings.

Over the years, the team has grown to include people of a variety of different stripes: anthropologists, sociologists, cognitive psychologists, industrial designers, interaction designers and human factors engineers.

And our role is educational - explaining to a technology company what happens after Moore's Law, in which technology gets progressively smaller, faster and cheaper.

But the job is mainly to help the people who design our products to better understand those who will use them. That involves getting out into the office, into the field, and into people's homes to ask questions about where technology empowers them, where it frustrates them and to learn about the diversity of experiences they are having with technology around the world.

One of my early projects tested the assumption that early adopters of technology in urban Asia would behave the same as in America or western Europe. And of course we found that they are very different.

Back in 1998 when I started at Intel, computing was all about the PC. Flash forward 12 years and we are in a world where computing smarts are embedded in all sorts of things - and the interesting question is, what's next?

One place where we expect to see a lot more computing technology in the next few years is in cars.We've been in Singapore, Malaysia, China and Australia asking people to let us turn out the contents of their cars: front to back, glove compartment, doors, in between the seats, under the seats, boot (trunk) and everything. In a sense people there were using their cars to keep them socially safe, not just physically safe”

We want to get a better understanding of the role that content plays in their lives and where computing technology might intersect with that.

Šaltinis: BBC
Copying, publishing, announcing any information from the News.lt portal without written permission of News.lt editorial office is prohibited.

Facebook Comments

New comment


Captcha

Associated articles

MEPs back fresh EU money to develop low-carbon technologies

Plans to step up EU funding to develop innovative low-carbon technologies to help cut greenhouse gas emissions by 20% by 2020 were welcomed in a resolution approved by Parliament on Thursday. more »

Higher education reforms: Europe must continue to modernise and increase quality, says Vassiliou

A report presented today by the European Commission shows that countries still face challenges in modernising higher education, a decade after the launch of a blueprint for reform known as the 'Bologna Process'. more »

Nominations for the European Inventor Award 2010

The nominees for the European Inventor Award 2010 include inventors of pioneering innovations in a wide range of fields, from the conservation of drinking water to the synthesis of football-shaped carbon molecules or "fullerenes", and from cancer treatments to digital data encryption. more »

Erasmus: exchanging skills for life

Every year over 180,000 students across Europe study in the Erasmus University exchange programme. more »

Africa’s First Large-Scale Forestry Project Under the Kyoto Protocol

On the margins of the annual Africa Carbon Forum, a new initiative to bring environmental and financial benefits to local communities in the impoverished highlands of Ethiopia was announced here today. more »

“University Business Dialogue” under the spotlight

Graduate unemployment is reaching unprecedented levels, partly due to the economic crisis, but there are other issues at play. more »

Newly Established Agency Will Boost Innovation

A new agency has been launched with a mandate to boost the level of innovation in Lithuania and bring it in line with the European Union average. more »

Ten winners of Danske Bankas scholarships for the 2009–2010 academic year determined

After lots were drawn, ten winners of Danske Bankas scholarships and one winner of an iPod shuffle player were established. more »

European military cadets will study the Common Security and Defence Policy (CSDP)

The Spanish Ministry of Defence will offer the military cadets and midshipmen of European Union countries the chance to study an EU course on the Common Security and Defence Policy (CSDP) at the Spanish military academies of the three branches of the armed forces as part of the educational exchange programme known as the military ERASMUS. more »

First Solar Cell Factory Opened in Vilnius

The first solar cell production line was opened in Vilnius on 26 January. more »