Genevieve Bell: Anthropology meets technology

Published: 2 June 2011 y., Thursday

The first question anyone asks when they meet me is: "What does a corporate anthropologist do?"

I joined Intel, the US semiconductor giant, 12 years ago, at a time when the technology industry was experiencing the first wave of what we now call consumerisation. By that, I mean PCs were moving from being a tool for the office into the home and becoming part of people's personal lives.

At that time, the question among tech companies was, could you get out ahead of that shift.So Intel hired me and a number of other people like me to help it better understand human beings.

Over the years, the team has grown to include people of a variety of different stripes: anthropologists, sociologists, cognitive psychologists, industrial designers, interaction designers and human factors engineers.

And our role is educational - explaining to a technology company what happens after Moore's Law, in which technology gets progressively smaller, faster and cheaper.

But the job is mainly to help the people who design our products to better understand those who will use them. That involves getting out into the office, into the field, and into people's homes to ask questions about where technology empowers them, where it frustrates them and to learn about the diversity of experiences they are having with technology around the world.

One of my early projects tested the assumption that early adopters of technology in urban Asia would behave the same as in America or western Europe. And of course we found that they are very different.

Back in 1998 when I started at Intel, computing was all about the PC. Flash forward 12 years and we are in a world where computing smarts are embedded in all sorts of things - and the interesting question is, what's next?

One place where we expect to see a lot more computing technology in the next few years is in cars.We've been in Singapore, Malaysia, China and Australia asking people to let us turn out the contents of their cars: front to back, glove compartment, doors, in between the seats, under the seats, boot (trunk) and everything. In a sense people there were using their cars to keep them socially safe, not just physically safe”

We want to get a better understanding of the role that content plays in their lives and where computing technology might intersect with that.

Šaltinis: BBC
Copying, publishing, announcing any information from the News.lt portal without written permission of News.lt editorial office is prohibited.

Facebook Comments

New comment


Captcha

Associated articles

Choice boxes - join the conversation across Europe

The need for energy that does not come from oil, equality between the sexes and more spending on education are just some of the things people have requested using the Parliament's choice boxes. more »

Inflation, Monetary Policy and the Economy: the Challenge for Schools and Colleges

This week marks the launch of the tenth Interest Rate Challenge, the competition designed to give 16 to 18 year old students across the UK the opportunity to take on the role of the Bank’s Monetary Policy Committee and set monetary policy for the UK to meet the inflation target of 2.0%. more »

Battery swap boosts electric cars

One California company unveiled a solution - a prototype energy station that swaps electric vehicles' empty batteries for fully charged ones. more »

Minor damage to the space shuttle

NASA officials have confirmed that the space shuttle Atlantis was hit by a piece of debris that nicked part of its heat shield. more »

Space shuttle Atlantis lifts off

Atlantis carried a seven-member crew that was scheduled to perform five spacewalks to install and repair instruments and replace positioning gyroscopes on the telescope, which orbits 350 miles above Earth. more »

The smart soccer pitch

Artificial grass maker Ten Cate is developing an intelligent pitch in the Netherlands. more »

Downturn could 'harm' environment

Russian scientist Olga Speranskaya has taken on one very tough job - to help clean up the vast network of toxic chemical sites in the former Soviet states. more »

Ideas move Europe on spring day

European politicians will be visiting schools around Europe as part of ‘spring day’ 2009. more »

Scientists develop dream recorder

The current experiments show a subject an image and then reconstruct that image based on scans of the brain's visual cortex. more »

Children of immigrants: Yes to new language, No to segregation

The children of people who come to live in Europe will have to learn the language of the country they enter from pre-school age. more »