Genevieve Bell: Anthropology meets technology

Published: 2 June 2011 y., Thursday

The first question anyone asks when they meet me is: "What does a corporate anthropologist do?"

I joined Intel, the US semiconductor giant, 12 years ago, at a time when the technology industry was experiencing the first wave of what we now call consumerisation. By that, I mean PCs were moving from being a tool for the office into the home and becoming part of people's personal lives.

At that time, the question among tech companies was, could you get out ahead of that shift.So Intel hired me and a number of other people like me to help it better understand human beings.

Over the years, the team has grown to include people of a variety of different stripes: anthropologists, sociologists, cognitive psychologists, industrial designers, interaction designers and human factors engineers.

And our role is educational - explaining to a technology company what happens after Moore's Law, in which technology gets progressively smaller, faster and cheaper.

But the job is mainly to help the people who design our products to better understand those who will use them. That involves getting out into the office, into the field, and into people's homes to ask questions about where technology empowers them, where it frustrates them and to learn about the diversity of experiences they are having with technology around the world.

One of my early projects tested the assumption that early adopters of technology in urban Asia would behave the same as in America or western Europe. And of course we found that they are very different.

Back in 1998 when I started at Intel, computing was all about the PC. Flash forward 12 years and we are in a world where computing smarts are embedded in all sorts of things - and the interesting question is, what's next?

One place where we expect to see a lot more computing technology in the next few years is in cars.We've been in Singapore, Malaysia, China and Australia asking people to let us turn out the contents of their cars: front to back, glove compartment, doors, in between the seats, under the seats, boot (trunk) and everything. In a sense people there were using their cars to keep them socially safe, not just physically safe”

We want to get a better understanding of the role that content plays in their lives and where computing technology might intersect with that.

Šaltinis: BBC
Copying, publishing, announcing any information from the News.lt portal without written permission of News.lt editorial office is prohibited.

Facebook Comments

New comment


Captcha

Associated articles

EU research and innovation funding – immediate changes to cut red tape for researchers and SMEs

Today the European Commission has adopted measures to make participation in the EU's current Seventh Framework Programme for Research more attractive and more accessible to the best researchers and most innovative companies, especially Small and Medium-Sized Enterprises (SMEs). more »

Back to school!

European civil servants go back to school to talk to young people about what the EU does. more »

European Union boosts student mobility and governmental reforms in the European Neighbourhood countries and Russia

The European Commission adopted the ENPI Interregional Action Programme for 2011. It covers the European Neighbourhood countries and Russia and is worth a total of €52 million. more »

NASA considers Mars colony plan

Space agency confirms feasibility studies are underway into a one–way mission to colonise the Red Planet. more »

Uncovering the mysteries of the deep

Scientists complete the world's first ocean census, part of a 10-year effort in which thousands of new marine species were discovered. more »

Commission wants more universities to offer courses for translators

The European Commission has launched a new drive to encourage more European universities to offer high-quality courses for students who want to work as translators. more »

OECD report backs Europe 2020 targets for education and training

Education at a Glance covers 35 countries, including 21 EU countries and looks at what is spent on education, how education systems operate and what results are achieved. more »

Back to school!

European civil servants go back to school to talk to young people about what the EU does. more »

World Bank Grants Palestinian Authority US$5 Million for Training of Primary School Teachers

The World Bank will provide the Palestinian Authority (PA) $5 million to fund the Teacher Education Improvement Project. more »

Making Europe attractive to top talent

The European Research Council has now funded over 1000 innovative ideas. A further €661m is still available for early-career researchers. more »