EU travel rights - peace of mind for passengers

Published: 9 July 2010 y., Friday

Oro uosto keleiviai
EU holidaymakers travelling by plane or train are protected by a whole range of consumer rights. Bus and boat passengers are set to be given the same levels of protection soon.

Four out of five Europeans are planning to go on holiday this year, according to the pollsters. Whether they travel by plane, train, bus or boat, they can look forward to their trip without too much worry about flight delays or cancelled trains - thanks to the rights they enjoy as passengers

Airline passengers have been well protected for some time now on their flights out and back home. If their flight is delayed by 2 hours or more, passengers are entitled to free food and drinks. If the delay is 5 hours or more, or if the flight is cancelled, passengers can opt for a refund on the price of their ticket within 7 days, a return flight to their starting point or alternative transportation to their destination. If a flight is postponed until the next day, passengers are entitled to a night in a hotel.

Many people took advantage of these rights in April when the gigantic ashcloud from an Icelandic volcano closed down European air space for a week or so and left 10 million people stranded.

Rail passengers now enjoy similar rights to air travellers - since the introduction of new EU rules last year. Before, during and after their journey, travellers are entitled to full information about the cheapest tickets, fastest routes, best connections and access to trains and stations. For delays of 1-2 hours, they can claim a 25% refund on their ticket - and a 50% refund for delays of 2 hours or more.

Air and rail passengers must be compensated for lost or damaged baggage - up to €1,220 for air travellers and €1,300 for rail passengers.

Bus and boat passengers will soon be given stronger protection too, so that they enjoy the same rights as rail and air passengers. From 2012, boat passengers will be entitled to compensation for delays of 90 minutes or more. Discussions on bus-passenger rights have yet to be finalised.

Trains and planes must already be accessible for people with reduced mobility. In future, access to buses and boat services must also be a right - so that everyone can enjoy a hassle-free holiday.

 

Šaltinis: ec.europa.eu
Copying, publishing, announcing any information from the News.lt portal without written permission of News.lt editorial office is prohibited.

Facebook Comments

New comment


Captcha

Associated articles

The most popular articles

Striking a balance between security and privacy

EU plans will allow international air passenger data to be used under strict conditions in the fight against terrorism and serious crime. more »

Saving the church of bones

Experts are trying to find ways to save the unique Sedlec ossuary - a church decorated with human skulls and bones. more »

Pension schemes: reform needed to ensure sustainability and adequate income, says Employment Committee

The EU and its Member States must act to ensure that pension schemes can sustainably deliver an adequate income to the EU's growing number of retired people, despite the economic crisis, says Parliament's Employment Committee in a resolution voted on Tuesday. more »

China cashes in on UK royal wedding

Chinese factories increase their output of replicas of the Windsor royal engagment ring as world-wide demand for the sparkle remains high. more »

Estonians are spending their last kroons

The euro changeover in Estonia is in its final stage. more »

Environment: A good day for salmon, otters and beech forests

Europe's flora and fauna are now better protected than at any time in the history of the European Union. Natura 2000, Europe's network of protected natural areas, has been expanded by nearly 27 000 square kilometres. more »

2011 – The European Year of Volunteering!

Getting more people involved in volunteering is the key aim of the 2011 European Year of Volunteering. more »

New Year Greetings from President Dalia Grybauskaitė

Dear Fellow People of Lithuania,I send my best wishes to you on this New Year's Eve. more »

Bycycles – necessity in Indonesia?

Some residents in Jakarta are trading in their gas guzzling cars and motorcycles for bicycles. more »

U.S. captivated by winter storm

As a winter storm is heading for the Northeast Coast of the United States, drivers are not the only travelers being hit by the storm. more »