EU travel rights - peace of mind for passengers

Published: 9 July 2010 y., Friday

Oro uosto keleiviai
EU holidaymakers travelling by plane or train are protected by a whole range of consumer rights. Bus and boat passengers are set to be given the same levels of protection soon.

Four out of five Europeans are planning to go on holiday this year, according to the pollsters. Whether they travel by plane, train, bus or boat, they can look forward to their trip without too much worry about flight delays or cancelled trains - thanks to the rights they enjoy as passengers

Airline passengers have been well protected for some time now on their flights out and back home. If their flight is delayed by 2 hours or more, passengers are entitled to free food and drinks. If the delay is 5 hours or more, or if the flight is cancelled, passengers can opt for a refund on the price of their ticket within 7 days, a return flight to their starting point or alternative transportation to their destination. If a flight is postponed until the next day, passengers are entitled to a night in a hotel.

Many people took advantage of these rights in April when the gigantic ashcloud from an Icelandic volcano closed down European air space for a week or so and left 10 million people stranded.

Rail passengers now enjoy similar rights to air travellers - since the introduction of new EU rules last year. Before, during and after their journey, travellers are entitled to full information about the cheapest tickets, fastest routes, best connections and access to trains and stations. For delays of 1-2 hours, they can claim a 25% refund on their ticket - and a 50% refund for delays of 2 hours or more.

Air and rail passengers must be compensated for lost or damaged baggage - up to €1,220 for air travellers and €1,300 for rail passengers.

Bus and boat passengers will soon be given stronger protection too, so that they enjoy the same rights as rail and air passengers. From 2012, boat passengers will be entitled to compensation for delays of 90 minutes or more. Discussions on bus-passenger rights have yet to be finalised.

Trains and planes must already be accessible for people with reduced mobility. In future, access to buses and boat services must also be a right - so that everyone can enjoy a hassle-free holiday.

 

Šaltinis: ec.europa.eu
Copying, publishing, announcing any information from the News.lt portal without written permission of News.lt editorial office is prohibited.

Facebook Comments

New comment


Captcha

Associated articles

The most popular articles

Mexicans prepare for Day of the Dead celebrations

Preparations for the traditional Mexican Day of the Dead get underway in Mexico City as residents erect alters and bake bread for the deceased. more »

Human rights: Russia, Cambodia, Zimbabwe

In three resolutions adopted in Strasbourg on Thursday, the European Parliament restates its solidarity with O. Orlov, a member of the Russian human rights organization Memorial and winner of the 2009 EP Sakharov Prize, who is now facing trial, denounces the imprisonment of Cambodian opposition leader S. Rainsy and calls on Zimbabwe's President R. Mugabe to put an end to the threat of mass forced evictions. more »

Cutting road deaths by half

Marrying diligent driver behaviour, quality road infrastructure and sound vehicles for safer roads across Europe. more »

Putin's saucy birthday gift

A group of journalism students in Moscow pose semi-naked for a steamy calendar wishing Russia's prime minister a happy birthday. more »

One in three men and one in five women aged 25 to 34 live with their parents

In the EU27 in 2008, 20% of women and 32% of men aged 25 to 34 lived with at least one of their parents. more »

Africa needs basic health care, as well as clever drugs

“Vertical” health funds targeting specific diseases such as AIDS, malaria or TB have achieved some success, but only at the cost of draining resources from basic “horizontal” health infrastructure such as clinics. more »

Careers opportunities across Europe

This autumn, the 2010 European Job Days give jobseekers a chance to meet employers from all over Europe, and find out about working in other EU countries through seminars and workshops. more »

Litvak culture receives attention in New York

During his visit to New York, on 27 September at the City University of New York, Lithuania’s Minister of Foreign Affairs A. Ažubalis, opened a photography exhibition dedicated to the Lithuanian Jewish cultural heritage and conferred an award of Lithuania’s Ministry of Foreign Affairs on former Executive Director of the YIVO Institute for Jewish Research. more »

Hi, Merħba, Salve.....

The 26th of September marks the European Day of Languages. Perhaps the Knights of the Order of St John in the Middle Ages prided themselves about the fact that they had eight “langues” but Parliament does better with its daily “Headlines” on its website in 22 languages. more »

The long road to gender equality – the next push forward

A proposed new plan focuses on closing the pay gap and opening up company boardrooms to more women. Tackling domestic violence is also a top priority. more »